Key Account Managers play a vital role in maintaining long-term partnerships with key clients, driving customer loyalty, and maximizing revenue opportunities. Therefore, we are looking for candidates with excellent interpersonal and communication skills, strategic thinking, and the ability to navigate complex business relationships.
The duties of a Key Account Manager (not limited to),
- Relationship Management: Building strong relationships with key stakeholders within the client organization, including executives, decision-makers, and influencers. This involves regular communication, conducting meetings, and addressing any concerns or issues that arise.
- Account Planning: Developing strategic account plans to identify growth opportunities, set objectives, and outline actionable steps to achieve them. This includes analyzing account performance, conducting market research, and staying updated on industry trends.
- Sales and Revenue Generation: Collaborating with the pre-sales and professional services team to identify upselling and cross-selling opportunities within key accounts. This involves presenting new products or services, negotiating contracts, and closing deals to drive revenue growth.
- Customer Success and Support: Ensuring that clients receive exceptional service and support throughout their engagement. This includes coordinating with internal departments to address customer needs, resolving any issues, and proactively identifying areas for improvement.
- Strategic Collaboration: Working closely with internal teams, such as marketing, product development, and customer service, to align strategies and resources to meet the needs of key accounts. This includes providing feedback from clients to improve products or services and coordinating marketing campaigns.
- Account Performance Analysis: Monitoring and analyzing key account performance, including revenue, profitability, and customer satisfaction metrics. Identifying trends, patterns, and areas for improvement to optimize account performance and achieve growth targets.
Requirement:
- Education: A bachelor's degree in business administration, sales, or a related field is typically preferred. Higher-level degrees, such as an MBA, can be advantageous but are not always required.
- Relevant Experience: Previous experience in corporate IT sales, account management, or business development is highly valued. Candidates with a proven track record of managing large key accounts and achieving sales targets are often preferred.
- Industry Knowledge: Familiarity with the IT industry is required. Knowledge of market trends, competitors, and customer needs within the specific industry helps in understanding and effectively addressing the challenges and opportunities of key accounts.
- Relationship Management Skills: Strong interpersonal and relationship-building skills are crucial for successfully managing key accounts. Key Account Managers should be adept at building rapport, establishing trust, and effectively communicating with key stakeholders at different levels within the client organization.
- Strategic Thinking: The ability to think strategically and develop long-term account plans is important. Key Account Managers should be able to analyze market dynamics, identify growth opportunities, and formulate strategies to drive revenue and customer satisfaction.
- Communication and Negotiation Skills: Excellent verbal and written communication skills are essential. Key Account Managers must be able to effectively present ideas, negotiate contracts, and resolve conflicts in a professional manner.
- Analytical Skills: Strong analytical and problem-solving skills are valuable for analyzing account performance, identifying trends, and making data-driven decisions.
- Teamwork and Collaboration: Key Account Managers often work closely with cross-functional teams, including pre-sales, professional services, PMO, and customer support. The ability to collaborate effectively and coordinate efforts with internal teams is vital for delivering a seamless experience to key accounts.
- Results-Orientation: Key Account Managers should be driven by results and have a strong focus on achieving sales targets, customer satisfaction goals, and overall business objectives.
- Adaptability and Resilience: The role of a Key Account Manager may involve managing multiple accounts, handling challenging situations, and adapting to changing customer needs. Flexibility, adaptability, and resilience are important qualities to succeed in this dynamic role.
Job Type: Full-time
Salary: RM5,000.00 - RM8,000.00 per month
Benefits:
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Experience:
- Key Account Management: 2 years (Required)
Language:
- English, Bahasa Malaysia (Required)
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