JOB SCOPE:
- Handle level 2 (escalated) issues from candidates in a professional and positive manner.
- Coach Customer Service Representatives (level 1) in handling candidate inquiries.
- Build a good relationship with customers to provide excellent service.
- Interface between customers, clients and test centers in a professional and efficient manner.
- Identify trends and propose action plans to effectively manage candidate escalations.
- Work closely with the client services team to proactively improve on client related escalations.
- To complete any ad-hoc tasks given from time to time.
REQUIREMENTS:
- Excellent English communication (verbal & written) skills.
- SPM and above or equivalent.
- Minimum 1 year of experience in a call centre environment.
Job Types: Full-time, Permanent
Salary: RM3,300.00 - RM3,850.00 per month
Benefits:
- Opportunities for promotion
- Professional development
- Work from home
Schedule:
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- Are you fluent in English?
- What is your expected salary?
Experience:
- Customer service: 1 year (Required)
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