Cognizant Selangor, Malaysia
Project Manager (Skype & Microsoft Teams)
- Should have minimum of 10 to 12 of yrs Exp in Skype, MS teams, 0365 & Azure AD
- Good Knowledge on SIP trunk, Direct routing and feature enablement on MS Teams
- Experience in Skype co-existence and migration to Microsoft Teams
- Experience with SFB/TEAMS with full Voice and Video integration
- Experience utilize TEAMS as a PBX replacement
- Good knowledge on managing TEAMS Mobile client
- Experience on TEAMS Room System and its implementation
- Overview of integrating Skype/Teams Video endpoints, meeting room configuration into TEAMS
- Understanding of response groups, response group agents, queues, workflow, call routing methods, understanding on configuring Teams based call center solution
- Experience in using OOTB connectors for Power Apps and Power Automate and Microsoft Teams Graph
- Understanding of security within Microsoft Dynamics/Power Platform/Power BI applications
- Experience with integrating Microsoft Teams with ServiceNow OOTB custom connectors
- Experience in delivering Microsoft Teams Live Events, Streams and Whiteboarding for enhanced meeting user experience supporting large scale live events and webinars.
- Experience with Microsoft compatible Voice Gateways (e.g., AudioCodes, Oracle) or 3rd Party voice solutions
- Must have Experience in Design & Implementation, migration
- Preferrable to have Certification on MS teams
- Good in Project governance, management, Communication, Documentation
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Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Jun 23 2023
About Cognizant
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.
Job ID COGNGLOBAL00054641281
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